Ways to Reach Us

Email is the best way to reach us for most questions, and you can also call or write to us by mail. Our email address, phone number and mailing address appear near the top of this page.

When you write, include the email address or phone number you used on the request form and a short description of what you need. That helps us find your request quickly without asking you to repeat sensitive details. Please do not send your full Social Security number or bank account number by email.

What We Can Help With

We can answer questions about our free request form, explain how your request is shared with lenders in our network, and handle privacy requests about the information you submitted to us.

Common reasons people contact us include:

  • Questions about the request form, such as which fields are required or why a lender needs income details. Our step-by-step guide answers many of these too.
  • Privacy requests, including asking what information we hold about you or how it was shared. Our privacy policy describes your options.
  • Removing your information from our records and stopping marketing messages from us.
  • Questions about how we earn money, which our advertiser disclosure also covers.

Some people reach out after searching leap credit reviews to check that a service is legitimate before using it. We are happy to explain exactly what we do and what we do not do.

What We Cannot Help With

We cannot see or change a lender's decision, a loan balance, a payment date or a payoff amount. Only your lender has access to your loan account, so please contact your lender directly about any existing loan.

Your loan agreement and the lender's welcome email list its customer service phone number and website. If a lender keeps contacting you after you have asked it to stop, tell the lender directly and let us know as well so we can stop sharing future requests from you. We are also not affiliated with any lender, app or company that uses a similar name, so we cannot access accounts held with those companies.

When to Expect a Reply

We usually reply within one to two business days. Messages sent on weekends or federal holidays are answered on the next business days, and privacy requests may take longer if we need to verify your identity first.

Before you write, our frequently asked questions may already have the answer you need.